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Q.1
What do you regularly use a VPN service for?
Choose up to 3 main uses.
Avoiding tracking by advertisers
P2P
Securing your private data when using public Wi-Fi
Avoiding network restrictions at your school/office
Accessing geo-blocked content
Gaming
Securing your online data when banking online
Avoiding government surveillance
Other:
Q.2
When you chose to use VPN, which features were the most important to you?
Choose up to 3 main features.
Ability to unblock streaming sites
Speed
NordVPN client software
Mobile device support
No logs policy
Customer support
P2P support
Price
Tor over VPN servers
Number of servers/countries available
Double VPN servers
Router support
Unlimited bandwidth
Ease of use
Ability to connect multiple devices on 1 account
Other:
Q.3
Based on which parameter do you typically select a VPN server?
Specific type (P2P, Double VPN, etc.)
Country
Proximity
Server load
Other:
Q.4
How many Internet-enabled devices are used in your household?
1
2
3
4
5 or more
Q.5
How many devices do you typically set up with a VPN service?
1
2
3
4
5
6
I have more than 6 devices that I'd like to set up with VPN
Q.6
Do you use VPN on at least one mobile device?
Yes
No
I don't own a mobile device
Q.7
Select all devices on which you typically use VPN.
Windows PC
Laptop
Tablet
iPad
Android phone
iPhone
Mac
Linux
Game console
Other:
Q.8
On which devices do you normally connect to public Wi-Fi?
Laptop
Mobile phone
Tablet
Other:
Q.9
Rank by importance what matters most to you in a VPN provider.
Server count
Unique security options
Server speed
Ability to unblock restricted entertainment sites
P2P support
Affordability
User experience
Ability to use several devices under 1 account
No logs policy
Unrestricted bandwidth
Q.10
Do you use any other privacy tools in addition to a VPN?
No
Encrypted email
Encrypted cloud storage
Secure messaging services
Tracker blocker
Ad blocker
Secure browsing extensions
Encrypted hardware
PGP keys
Other:
Q.11
How would you describe the current surveillance situation globally?
Significantly improving
Somewhat improving
Same as always
Getting somewhat worse
Getting strongly worse
Q.12
How safe do you feel when shopping online without a VPN?
Very safe
Safe
Somewhat safe
Somewhat unsafe
Unsafe
Very unsafe
Q.13
How safe do you feel when shopping online with a VPN enabled?
Very safe
Safe
Somewhat safe
Somewhat unsafe
Unsafe
Very unsafe
Q.14
Have you ever used your credit card details while using a public Wi-Fi network?
I do it regularly
A few times
Once
Never
Q.15
What do you think is the best way to protect your data when using public Wi-Fi?
Antivirus software
Firewall
Password
VPN
Two-factor authentication
Antimalware software
Ad blocker
Tor
End-to-end encryption
HTTPS websites
Using public Wi-Fi in trusted locations
None of these
Other:
Q.16
Do you agree governments should have access to encryption backdoors?
Yes
No
I don't know / don't care
Q.17
Where do you want the next NordVPN server to be?
Europe
North America
South America and the Caribbean
Africa
Middle East
Asia-Pacific
Other:
Which specific country?
Q.18
Which feature would be a welcome addition to the NordVPN service?
Q.19
Name one thing where NordVPN can improve?
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